[et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb admin_label=\u00a0\u00bbHero Area\u00a0\u00bb module_id=\u00a0\u00bbhome\u00a0\u00bb module_class=\u00a0\u00bbsection-id\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb178deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bbrgba(13,14,29,0.65) 52%|gcid-primary-color 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/travelguardian.ca\/wp-content\/uploads\/2025\/01\/complaint-policy.webp\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb overflow-x=\u00a0\u00bbhidden\u00a0\u00bb overflow-y=\u00a0\u00bbhidden\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb280px||135px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb180px||80px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_css_before=\u00a0\u00bbposition: absolute;|| content: %22%22;|| background: #392d6a8a;|| width: 200px;|| height: 5000px;|| top: -374px;|| right: -353px;|| transform: rotate(335deg);\u00a0\u00bb custom_css_after=\u00a0\u00bbposition: absolute;|| content: %22%22;|| background: #392d6a8a;|| width: 300px;|| height: 5000px;|| top: -374px;|| right: -753px;|| transform: rotate(335deg);\u00a0\u00bb custom_css_free_form=\u00a0\u00bb.hero-title .et_pb_blurb_description {|| max-width: 600px;||}\u00a0\u00bb collapsed=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-primary-color%22:%91%22background_color_gradient_stops%22%93}\u00a0\u00bb custom_css_before_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_before_phone=\u00a0\u00bb \u00a0\u00bb custom_css_after_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_after_phone=\u00a0\u00bb \u00a0\u00bb custom_css_before_tablet=\u00a0\u00bbposition: absolute;|| content: %22%22;|| background: #392d6a8a;|| width: 200px;|| height: 5000px;|| top: -374px;|| right: -353px;|| transform: rotate(335deg);\u00a0\u00bb custom_css_after_tablet=\u00a0\u00bbposition: absolute;|| content: %22%22;|| background: #392d6a8a;|| width: 300px;|| height: 5000px;|| top: -374px;|| right: -753px;|| transform: rotate(335deg);\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb3_4,1_4″ use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2″ make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb max_width=\u00a0\u00bb1200px\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_main_element_tablet=\u00a0\u00bbdisplay:flex;||flex-direction:column;\u00a0\u00bb custom_css_main_element_phone=\u00a0\u00bbdisplay:flex;||flex-direction:column;\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_4″ _builder_version=\u00a0\u00bb4.25.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|50px|||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb42px|0px|||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb42px|0px|||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_main_element_tablet=\u00a0\u00bborder:2″ custom_css_main_element_phone=\u00a0\u00bborder:2″][et_pb_blurb title=\u00a0\u00bb Politique en mati\u00e8re de plaintes\u00a0\u00bb content_max_width=\u00a0\u00bb100%\u00a0\u00bb module_class=\u00a0\u00bbhero-title\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh1″ header_font=\u00a0\u00bbRed Hat Display|700|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb90px\u00a0\u00bb header_line_height=\u00a0\u00bb120%\u00a0\u00bb body_font=\u00a0\u00bbInter||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbleft\u00a0\u00bb body_text_color=\u00a0\u00bb#e2e2e2″ body_font_size=\u00a0\u00bb18px\u00a0\u00bb body_line_height=\u00a0\u00bb160%\u00a0\u00bb max_width=\u00a0\u00bb900px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb70px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb40px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_blurb_title=\u00a0\u00bbpadding-bottom:32px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.25.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|50px|||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb42px|0px|||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb42px|0px|||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_css_main_element_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_css_main_element_tablet=\u00a0\u00bborder:2″ custom_css_main_element_phone=\u00a0\u00bborder:2″][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f5f5f5″ custom_padding=\u00a0\u00bb110px||||false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][et_pb_row _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbLato||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#0A0F0D\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb header_font=\u00a0\u00bbRed Hat Display||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb43px\u00a0\u00bb header_2_font=\u00a0\u00bbRed Hat Display||||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb57px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_margin=\u00a0\u00bb||35px|||\u00a0\u00bb]<\/p>\n
<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbLato||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#0A0F0D\u00a0\u00bb text_font_size=\u00a0\u00bb19px\u00a0\u00bb text_line_height=\u00a0\u00bb1.6em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_margin=\u00a0\u00bb5px|||||\u00a0\u00bb]<\/p>\n
Chez Travel Guardian, nous appr\u00e9cions votre confiance et nous nous effor\u00e7ons de vous offrir un service exceptionnel. Nous comprenons que des pr\u00e9occupations puissent \u00eatre soulev\u00e9es et nous nous engageons \u00e0 les traiter rapidement et \u00e9quitablement. Notre politique en mati\u00e8re de plaintes est con\u00e7ue pour garantir que votre voix soit entendue et que votre probl\u00e8me soit r\u00e9solu dans la transparence et le respect.<\/p>\n
Si vous avez une plainte \u00e0 formuler, notre proc\u00e9dure \u00e9tape par \u00e9tape vous guidera dans la pr\u00e9sentation de vos pr\u00e9occupations, la r\u00e9ception de mises \u00e0 jour opportunes et la recherche d’une solution. Vos commentaires nous aident \u00e0 nous am\u00e9liorer et \u00e0 mieux vous servir.<\/p>\n
Pour plus d’informations sur la mani\u00e8re de d\u00e9poser une plainte ou sur le d\u00e9roulement de la proc\u00e9dure, veuillez consulter les sections ci-dessous ou nous contacter directement.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb60px||||false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/travelguardian.ca\/wp-content\/uploads\/2025\/01\/Complaint-Policy-1.webp\u00a0\u00bb alt=\u00a0\u00bbLa premi\u00e8re page de la politique de r\u00e9clamation de l'assurance Travel Guardian.\u00a0\u00bb title_text=\u00a0\u00bbPolitique en mati\u00e8re de plaintes\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/travelguardian.ca\/wp-content\/uploads\/2025\/01\/Complaint-policy-QC-Travel-Guardian-UPDATED-3.pdf\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#3e92cc\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_button button_url=\u00a0\u00bbhttps:\/\/travelguardian.ca\/wp-content\/uploads\/2025\/01\/Complaint-policy-QC-Travel-Guardian-UPDATED-3.pdf\u00a0\u00bb button_text=\u00a0\u00bbT\u00e9l\u00e9charger la politique compl\u00e8te\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb28px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#3e92cc\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb10px\u00a0\u00bb button_font=\u00a0\u00bbRed Hat Display||||||||\u00a0\u00bb custom_margin=\u00a0\u00bb75px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon|desktop\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#003250″ button_bg_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Notre engagement \u00e0 r\u00e9soudre les probl\u00e8mes Chez Travel Guardian, nous appr\u00e9cions votre confiance et nous nous effor\u00e7ons de vous offrir un service exceptionnel. Nous comprenons que des pr\u00e9occupations puissent \u00eatre soulev\u00e9es et nous nous engageons \u00e0 les traiter rapidement et \u00e9quitablement. Notre politique en mati\u00e8re de plaintes est con\u00e7ue pour garantir que votre voix soit […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9657","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/travelguardian.ca\/fr\/wp-json\/wp\/v2\/pages\/9657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/travelguardian.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/travelguardian.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/travelguardian.ca\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/travelguardian.ca\/fr\/wp-json\/wp\/v2\/comments?post=9657"}],"version-history":[{"count":2,"href":"https:\/\/travelguardian.ca\/fr\/wp-json\/wp\/v2\/pages\/9657\/revisions"}],"predecessor-version":[{"id":9659,"href":"https:\/\/travelguardian.ca\/fr\/wp-json\/wp\/v2\/pages\/9657\/revisions\/9659"}],"wp:attachment":[{"href":"https:\/\/travelguardian.ca\/fr\/wp-json\/wp\/v2\/media?parent=9657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}