{"id":8961,"date":"2024-12-12T16:24:31","date_gmt":"2024-12-12T21:24:31","guid":{"rendered":"https:\/\/travelguardian.ca\/?page_id=8961"},"modified":"2025-01-10T14:28:32","modified_gmt":"2025-01-10T19:28:32","slug":"complaint-policy","status":"publish","type":"page","link":"https:\/\/travelguardian.ca\/en\/complaint-policy\/","title":{"rendered":"Complaint Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Hero Area&#8221; module_id=&#8221;home&#8221; module_class=&#8221;section-id&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;178deg&#8221; background_color_gradient_stops=&#8221;rgba(13,14,29,0.65) 52%|gcid-primary-color 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/travelguardian.ca\/wp-content\/uploads\/2025\/01\/complaint-policy.webp&#8221; 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header_2_font_size=&#8221;57px&#8221; global_colors_info=&#8221;{}&#8221; custom_margin=&#8221;||35px|||&#8221;]<\/p>\n<h2><strong>Our Commitment to Resolving Concerns<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#0A0F0D&#8221; text_font_size=&#8221;19px&#8221; text_line_height=&#8221;1.6em&#8221; global_colors_info=&#8221;{}&#8221; custom_margin=&#8221;5px|||||&#8221;]<\/p>\n<p>At Travel Guardian, we value your trust and strive to deliver exceptional service. We understand that concerns may arise, and we are committed to addressing them promptly and fairly. Our complaint policy is designed to ensure that your voice is heard and your issue is resolved with transparency and respect.<\/p>\n<p>If you have a complaint, our step-by-step process will guide you through submitting your concerns, receiving timely updates, and achieving resolution. Your feedback helps us improve and better serve you.<\/p>\n<p>For details on how to file a complaint or what to expect during the process, please refer to the sections below or contact us directly.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;60px||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/travelguardian.ca\/wp-content\/uploads\/2025\/01\/Complaint-Policy-1.webp&#8221; alt=&#8221;The first page of the Travel Guardian Insurance Complaint Policy.&#8221; title_text=&#8221;Complaint Policy&#8221; url=&#8221;https:\/\/travelguardian.ca\/wp-content\/uploads\/2025\/01\/Complaint-policy-QC-Travel-Guardian-UPDATED-3.pdf&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#3e92cc&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_button button_url=&#8221;https:\/\/travelguardian.ca\/wp-content\/uploads\/2025\/01\/Complaint-policy-QC-Travel-Guardian-UPDATED-3.pdf&#8221; button_text=&#8221;Download the Full Policy&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;28px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#3e92cc&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;10px&#8221; button_font=&#8221;Red Hat Display||||||||&#8221; custom_margin=&#8221;75px|||||&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_bg_color__hover=&#8221;#003250&#8243; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Commitment to Resolving Concerns &nbsp;At Travel Guardian, we value your trust and strive to deliver exceptional service. We understand that concerns may arise, and we are committed to addressing them promptly and fairly. Our complaint policy is designed to ensure that your voice is heard and your issue is resolved with transparency and respect. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-8961","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/travelguardian.ca\/en\/wp-json\/wp\/v2\/pages\/8961","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/travelguardian.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/travelguardian.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/travelguardian.ca\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/travelguardian.ca\/en\/wp-json\/wp\/v2\/comments?post=8961"}],"version-history":[{"count":5,"href":"https:\/\/travelguardian.ca\/en\/wp-json\/wp\/v2\/pages\/8961\/revisions"}],"predecessor-version":[{"id":9240,"href":"https:\/\/travelguardian.ca\/en\/wp-json\/wp\/v2\/pages\/8961\/revisions\/9240"}],"wp:attachment":[{"href":"https:\/\/travelguardian.ca\/en\/wp-json\/wp\/v2\/media?parent=8961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}